PATIENT & VISITOR INFORMATION

General
Information

Find Us
Location & Directions

Appointment
Check-In

Telemedicine
Zoom Check-In

COVID-19 Information
& Precautions

General Information

Book Online Appointment

Alaska Family Dermatology
3340 Providence Drive
Suite A358
Anchorage, AK 99508

907-268-2067 – Main
877-225-6494 – Main Toll-Free
855-395-0858 – Fax Toll-Free

Location and Directions

We are located in the main Providence building, Tower A suite 358 on the third floor.

Due to Covid-19 regulations here at the hospital, Entrance 4 is currently closed off, Main Entrance 3 is still open in C tower or you can access the parking garage, which is the closest entrance to us. The parking garage is connected to tower A, directly across the street from the Alaska Airlines Center and is labeled “Public Parking” or “PS2”. The 1st-floor entrance is the only entrance open in the parking garage at this time. The parking garage is open to patient parking on all levels, if you park on any other level than level 1 then you will take the staircase down to the 1st floor. There will be a nurse at the doors, asking the COVID regulation questions, making sure you’re wearing a proper mask and checking temperatures. If you have a pending Covid-19 test, please call our office prior to your appointment.

Appointment Check-In

For checking in online for your appointment it limits the time in the waiting room and helps us get you back to a room faster. It is best accomplished with a laptop or desktop computer. Using the messaging system, you can only attach one photo per message. Multiple messages can be sent.

If you have a phone or Ipad, you should download our on-patient app (Android | Iphone) to make checking-in easier. Using browsers on your phone might result in errors. It takes about 10 minutes to complete & you should do it all in one setting without navigating away from the page or inaction for more than 10 minutes. For more on navigating our OnPatient Portal – Click Here.

An email will show up in your inbox as “Connect with Dr. Gina Brown” – Click the Sign up Now

When it asks for DOB and phone number, it will be the patient DOB and the phone number you provided for us
Once you get signed in follow our OnPatient Portal Instructions.

Checking in for a Zoom appointment (new patient)

Once you get checked in and all three consent forms all completed, we will need some good quality photos from you so the Dr can take a look at your spots of concern

If you have closed out the tab that you had open when completing your Onpatient paperwork you will need to open a new tab on your laptop/desktop or download the Onpatient app on your smartphone. Do not try to go back through the link we sent via email, it won’t let you back in. You should go to www.onpatient.com and log in

Once you open a new tab get logged back in using your email we have on file and the password you created

Once you get signed in you will click navigate to the Messages section, learn more here.

Once you click on the inbox, you’ll see the Send Message button. This is where you will send us photos! The message will require a subject line (please state the location of the photos) and will also only let you do one photo per message, so you might have to send us multiple messages. Two or three photos is usually sufficient.

COVID-19 Information & Precautions

Updated COVID Policies (1/14/2021)

Please read our entire COVID policy as it may differ from another office

Travel

If you have traveled outside of Alaska or are planning to before your appointment, please call our office at 907-268-2067. If you have traveled outside of Alaska, the following criteria have to be met before we will see you:

Get PCR COVID-19 test 1–3 days before traveling
Get another PCR COVID-19 test 3–5 days after traveling.
Present negative test results for both tests before seeing us. This can be done through our patient portal or through email.
You will not be seen in person until 14 days after travel if you have not satisfied these criteria.

Exposure

If you have had an exposure or someone in your family has possibly had a COVID-19 exposure, please call to cancel your appointment immediately. Let us know the date of exposure and we will inform you when we can rebook your appointment.

Visitors with Patients

At this time, we are requiring adult patients to come alone and only one parent comes with one child. Unless it is medically necessary, this is what we require to reduce possible exposures in our office & the hospital. In addition, we are not allowing patients to sit in the waiting room with other patients and so we ask you not to arrive at our office any more than 20 minutes before your appointment.

Masks

Masks are required for all people over the age of 2. We do not allow handkerchiefs, buffs, or neck gaiters to suffice as masks. You may be asked to exchange your face covering for one that we provide you. Masks must be worn at all times and cover your mouth & nose. If Dr. Brown would like to look under your mask, she will let you know and both parties will agree not to talk while she is looking at the skin under the mask.

As the situation regarding COVID-19 continues to evolve, we are committed to maintaining a safe environment for our patients and employees. We also understand the importance of support to the healing process. We are allowing ONE parent to come with a child patient & able-bodied adult patients should come alone.

Visitor expectations:

Enter and exit the hospital at the main entrance 3 or the 1st floor Parking Garage entrance of Public Parking Structure 2 (PS2) .
Visitors will be screened upon entry every time.
Visitors should arrive in an appropriate mask and the mask must be worn at all times during the visit. Bandanas, buffs, or gaiters are not allowed.
Visitors must remain in the patient’s room and avoid common areas like waiting rooms or lobbies. Extra visitors may be asked to wait outside the office.
Please refrain from visiting other patients you were not checked in to visit.

Support personnel are able to accompany individuals with disabilities who are seeking medical care.

People with disabilities (which is defined by the ADA as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment) who require help with the provision of medical or behavioral health care, activities of daily living, speaking for the patient or keeping the patient safe, may have a designated assistance person.